Your data
Delete your account
This page explains how to permanently delete your Jogiba Gaming cloud account and everything attached to it. Deletion is free, it is immediate, and it is available to everyone whether or not you still have the game installed.
Delete from inside the game
Fastest. Takes about fifteen seconds.
- Open the game.
- Go to Settings, usually the gear icon on the main menu.
- Find the Cloud save section.
- Tap Delete cloud account.
- Confirm with Delete forever. You may be asked to sign in with Google once more so we can verify it is really you.
Your cloud save and the account link are deleted straight away. Progress stored on your device is left alone, so uninstall the game or clear its app data if you want that gone too.
Request deletion by email
Use this if you have already uninstalled the game, or cannot open it.
Email us from the Google account address you signed in with, because matching the sender address is how we verify the request without asking you for anything else. Tell us which game, and we will handle the rest.
We confirm receipt and complete verified deletion requests within 30 days, and usually much sooner.
What gets deleted, and what does not
We would rather tell you exactly where the line is than let you assume.
| Data | What happens |
|---|---|
| Cloud save: scores, coins, statistics, unlocked items, streaks | Deleted immediately |
| Account identity: Google email, display name and user ID | Deleted immediately |
| Leaderboard and contest entries | Deleted immediately |
| Residual copies inside encrypted backups | Purged within 180 days |
| Progress saved locally on your device | Kept. Uninstall the game or clear its app data to remove it |
| Subscription and purchase records | Held by Google Play and retained where tax and accounting law requires it |
| Pseudonymous analytics and advertising data | Held by Google under its own retention policy, not linked to your deleted account |
Deleting your account does not cancel a subscription. Subscriptions are managed by Google Play, so cancel yours in Google Play, Payments and subscriptions, Subscriptions. If you delete the account and leave the subscription running, you will keep being billed for something you can no longer use.
For the full picture of what we collect and why, read the privacy policy. If anything on this page is unclear, email support@jogiba.com and a human will answer.